1. Tap the WhatsApp bot link pinned in your society group — the message is pre-filled, just hit Send.
2. First time only: enter your flat number, or the invite code the committee gave you. Once verified, everything opens up.
3. That is it. Now just say what you need — type it, send a voice note, or send a photo.

The bot works out what the problem is and where. Confirm it → logged.

• Already reported by someone else? The bot tells you and asks "same for you?" — tap 👍 Yes. No second ticket is created; you join the affected list (more people, more weight).
• Every update lands on your WhatsApp: accepted, who it was assigned to, by when it will be fixed (the ETA promise), and a photo of the work.
• At the end, you are asked: "✅ Fixed?" or "❌ Still broken". A complaint never closes without your confirmation. Tapping "Still broken" reopens it immediately.
• Promise missed? An 🚨 Escalate button appears on the complaint — one tap reaches the committee head.
• Only about your own flat? Choose 🔒 Private — staff only.

• The bot picks the best slot for you — price, where it is, and why it is the best. You never have to browse (though "All slots" is there if you want to).
• Tap Book → the slot is held for you for 3 minutes, then confirmed.
• The bot tells the owner and the guard itself — you never have to message anyone manually.
• Payment goes straight to the owner's UPI. You tap "I have paid" → the owner confirms "Received". Only then does the payment count as settled.
• You get a 🎫 guest pass — forward it to your guest. They show the code at the gate; no app needed.
• Tap "I have arrived" when you get there, "Extend" if you need longer (and the slot is still free), and "I have left" on your way out.

Just type it — the bot understands, asks you to confirm, then makes the slot available. No forms.

• The moment a booking comes in you hear about it on WhatsApp — who, when, which vehicle.
• The money arrives straight in your UPI. When it does, tap "✅ Received" (or "❌ Not received").
• Back home? "I am back, open my slot" or "close it" — takes effect immediately.
• The system keeps a safety buffer before you get back — a booking will never run into your own time.

• A vehicle arrives → send the number on WhatsApp (full, or just the last 4), or a photo of the plate.
• An instant, large answer: ✅ ALLOW / 🕐 too early / ⛔ no booking — with slot, timing, pass code and flat.
• Another vehicle parked in the slot? Tap 🚫 Slot occupied — the system finds a different slot and tells everyone. If none is free, it goes straight to the manager (no false guarantees).
• If there is a phone or network problem, there is also a guard page (get the link from the admin → "Add to Home screen").

• All on WhatsApp: a new complaint arrives with buttons — Accept · Assign · Need vendor. Then give an ETA (a button, or type "2 hours" / "tomorrow morning"; a voice note works too).
• Work done? Send an update or a photo of the work → ✔️ Fixed. Remember: tapping Fixed does not close the complaint — the residents confirm it.
• If a promise is missed, the system reminds you on its own, then escalates to the committee head.
• Admin panel (PIN): approve residents and set roles, invite codes, roster import, slots, bookings, assets and vendors (AMC plus the things that keep breaking), SLA, emergency contacts, FAQ, and the weekly report.
• Do fill in the FAQ — under "Ask the society" the bot answers only from these approved answers. Anything else, it says it does not know and forwards it to you. The bot never invents a rule.

You get one of: the rule is active, has been replaced, has expired, is still only proposed, or is not in the records at all.

• Every rule has a receipt — who approved it, at which meeting, from when it applies, when it is reviewed, and what the exceptions are.
• For anything not on record the bot never invents a rule — it plainly says "not found" and forwards it to the committee.
• The full rulebook: your society's Rulebook link (pinned in the group).
• Have a question about a rule? Tap 🙋 Raise a question on it — it goes to the committee.

Committees change and the context disappears with them. Now you can just ask:

Every answer comes with its source record and date. With no record, the bot says plainly that no record is available — it does not make up a story.

OyeSociety does not replace it. You do not have to keep another app open — say everything on WhatsApp:

• Complaints, parking, rules, society memory → handled by OyeSociety itself.
• Maintenance payments, visitor entry, amenity booking, staff attendance → the bot tells you which system owns it and hands you the approved link directly.
• The bot never claims it verified your payment or gate entry — that is the other system's job.

Just type "help" to the bot once (or answer the question it asks while verifying you).

• Your lift, water and electricity complaints automatically get priority — you never have to type "urgent".
• Parking looks for a slot near the lift or ramp first.
• In an emergency, staff know there is a senior at home.
• This never appears on the public board — only society staff see it, and only where it matters.
• Want it removed? Type "remove help" — it goes immediately.